1. Grocery Refund Policy

We strive to provide high-quality grocery items. However, if you are not satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions:

Eligibility for Refund or Exchange:

  • The item must be returned within 3 days of purchase.

  • Items must be unused, unopened, and in their original packaging.

  • Perishable goods (e.g., fruits, vegetables, dairy) are not eligible for refund unless they were damaged or spoiled at the time of purchase.

  • You must present the original receipt or proof of purchase.


Non-Refundable Grocery Items:

  • Opened or used items

  • Items without a valid receipt

  • Items purchased during clearance sales (unless faulty)


How to Request a Refund:

  • Visit our store or call us at 0324-4848223.

  • Bring the item and original receipt.

  • Approved refunds will be issued in cash or as a store credit, based on customer preference.


2. Property Services Refund Policy

Due to the nature of property transactions, refunds for property-related services (such as commissions, consultation fees, or booking advances) are subject to the following terms:

Non-Refundable:

  • Service fees once a deal is finalized or paperwork is initiated.

  • Advance payments made to third parties (e.g., sellers, legal agents) through us.

  • Any government or registration fees paid during transactions.


Refundable (In Specific Cases):

  • If a property deal falls through due to verifiable fault on our part (e.g., misrepresentation), we may offer a partial or full refund of our service fee.

  • If a customer cancels a transaction before documentation or formal booking, a refund may be considered after administrative deductions.


How to Request a Property Refund:

  • Email your request to rmtrader4848@gmail.com with full details.

  • You will be contacted for verification and case review within 7 business days.


3. Contact Us for Any Refund Inquiries

If you have any concerns regarding refunds, please contact us:

  • Phone: 0324-4848223

  • Email: rmtrader4848@gmail.com

  • Office: Opposite Hamza Marriage Hall, Main G.T. Road, near Shell Pump, Rachna, Pakistan